Refund Policy
Returns & Refund Policy
Last updated: September 1, 2026
At Luvund, every item is created with care. Many of our products are printed especially for you after your order is placed. We want you to feel confident when shopping with us, so we offer a 30-day return policy on eligible items.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unworn
- Unwashed
- Unused
- Free from stains, odors, pet hair, or other signs of wear
- In its original condition
- Returned with any original tags or packaging where applicable
Proof of purchase may be required.
To request a return, contact: Contact@luvund.com
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
Print-on-Demand Products
Most Luvund apparel is produced on demand after an order is placed.
Standard Luvund designs are eligible for our regular 30-day return policy provided they meet the conditions above.
However, products that are individually personalized or customized specifically for a customer, including custom names, images, wording, or other customer-requested modifications, cannot normally be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect.
This does not affect any rights you may have under applicable consumer protection laws.
Wrong Size or Change of Mind
Please check the size guide available on the product page before placing your order.
For returns caused by:
- Ordering the wrong size
- Selecting the wrong color
- Changing your mind
- Preference regarding fit or style
the customer may be responsible for return shipping costs.
Original shipping charges, where applicable, are generally non-refundable.
Once an eligible return is received and approved, a refund will be issued to the original payment method.
Damaged, Defective or Misprinted Items
If your item arrives:
- Damaged
- Defective
- Misprinted
- With a significant printing error
- In the wrong size or color due to our error
- As a different product from what you ordered
please contact us as soon as possible, preferably within 7 days of delivery.
Email Contact@luvund.com and include:
- Your order number
- A description of the issue
- Clear photographs showing the product and problem
Once verified, we will arrange an appropriate replacement or refund at no additional cost.
You will not be responsible for return shipping when the error is ours.
Print and Color Variations
Because our products are individually printed, minor variations in print positioning, color tone, or appearance may occasionally occur.
Colors may also appear slightly different depending on your monitor or device settings.
Small production variations that do not materially affect the product are not normally considered defects.
Exchanges
For eligible standard apparel, the easiest way to exchange an item is generally to return the original item and place a new order for the preferred size or color.
Please contact us before returning anything so our team can provide the correct instructions.
Order Cancellations
Because print-on-demand orders may enter production shortly after purchase, cancellation or modification is not always possible.
If you need to:
- Cancel an order
- Change a size
- Change a color
- Correct an address
contact us immediately at Contact@luvund.com.
We will make every reasonable effort to accommodate your request.
Once an order has entered production, however, we may no longer be able to cancel or modify it.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us immediately.
Once production or fulfillment has started, we cannot guarantee that an address can be changed.
Orders that are returned, lost, or misdelivered because an incorrect or incomplete address was supplied by the customer may require additional shipping charges before being resent.
Refund Processing
Once your approved return has been received and inspected, we will notify you.
Approved refunds will be sent to your original payment method.
Please allow up to 10 business days after approval for the refund to appear. Your bank or card issuer may require additional processing time.
European Union and Other Consumer Rights
Nothing in this policy is intended to limit rights provided to consumers under applicable law.
Where local laws provide customers with additional cancellation, return, warranty, or refund rights, those rights will apply.
Contact
For any return or refund questions:
Email: Contact@luvund.com