Refund Policy
Returns and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at Contact@luvund.com. Please note that returns will need to be sent to the return address provided to you after your return request has been approved.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.
You can always contact us with any return-related questions at Contact@luvund.com.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Orders that are delayed, returned to the sender, lost, or delivered to the wrong location because the customer provided an incorrect or incomplete shipping address are not eligible for a refund.
If you notice an error in your shipping address, please contact us immediately at Contact@luvund.com. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after the order has been placed.
If an order is returned to us because of an incorrect or incomplete shipping address, additional shipping fees may apply if the customer requests that the order be shipped again.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure that you receive the item you want is to return the item you currently have. Once the return has been accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will automatically be refunded through your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Contact@luvund.com.